We're here to help
If something isn't working, you have a question, or want to request access, reach out anytime.
Something not working?
Report bugs, issues, or unexpected behavior. We'll investigate and get back to you quickly.
What to include:
- Which page or tool you were using
- What you expected vs. what actually happened
- Any error messages (screenshots help!)
- Your browser (Chrome, Safari, Firefox, etc.)
Manage your subscription
Update payment methods, change your plan, or cancel your subscription anytime. No questions asked, no hidden fees.
Free access for students & under-resourced users
If cost is a barrier, you can request free access. No complicated forms, no bureaucracy.
How to request free access
Email info@austerian.com with the following:
- 1What you plan on using Auster for
- 2Which product(s) you want access to
- 3Any context you're comfortable sharing (completely optional)
We personally review every request
If you're genuinely trying to learn or build something meaningful, you'll get access.
Response time: We typically respond within 24 hours on weekdays. Complex technical issues may take longer to investigate.
Tip: Screenshots and detailed descriptions help us resolve issues faster.
